Widerrufsrecht
At TRAVAEIR, we want you to feel confident when shopping with us. If your purchase isn’t right for you, we offer a simple and straightforward return process.
1. 30-Day Return Guarantee
You have 30 days from the date you receive your order to request a return.
Our 30-day return guarantee is provided in addition to your statutory consumer rights, including the applicable 14-day right of withdrawal for online purchases in the European Union.
You do not need to provide a reason for a return within the applicable statutory withdrawal period.
For our extended 30-day return period, the product must meet the return conditions described below.
2. Return Conditions
To be eligible for a return under our 30-day return guarantee, the product should:
- Be unused and in its original condition.
- Be free from significant signs of wear or use.
- Include its original packaging and accessories, where applicable.
- Not have been damaged after delivery.
However, these conditions do not limit your statutory consumer rights. During the statutory withdrawal period, you may handle the product to the extent reasonably necessary to establish its nature, characteristics and functionality.
3. How to Start a Return
To initiate a return, simply contact us at: support@travaeir.com
Please include:
- Your order number
- Your full name
- The reason for your return
- Photographs of the product if it is damaged or defective
Our customer service team will review your request and provide you with the appropriate return instructions and return address.
Please do not send your order to any address without first contacting TRAVAEIR and receiving return instructions from us.
4. Return Shipping Is On Us
TRAVAEIR covers the cost of return shipping for eligible returns.
You will not be required to pay the return shipping cost yourself.
Once your return has been approved, we will provide you with instructions for arranging the return.
This applies to returns made under our voluntary 30-day return guarantee as well as situations where the product is defective, damaged, incorrect or otherwise covered by applicable statutory consumer rights.
5. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible.
Send us your:
- Order number
- Description of the issue
- Photos or videos showing the problem
Depending on the circumstances and applicable law, we may offer a replacement, repair, price reduction or full refund.
You will not be responsible for return shipping costs for products that are defective, damaged or incorrectly supplied.
6. Refunds
Once we receive and inspect your returned product, we will process your refund if the return is approved.
Refunds will normally be issued to the same payment method used for the original purchase, unless otherwise agreed with you.
For statutory withdrawals, refunds will be processed in accordance with applicable consumer protection law.
Where applicable, TRAVAEIR may wait until the returned goods have been received or you have provided evidence that the goods have been sent back before processing the refund.
7. Original Delivery Costs
Where you exercise your statutory right of withdrawal, TRAVAEIR will reimburse the cost of the least expensive standard delivery option offered at the time of purchase, in accordance with applicable law.
If you selected a more expensive delivery option, the additional cost of that upgrade may not be refundable.
8. Exchanges
We currently do not offer direct exchanges.
If you would like a different product or variant, you may return your original order and place a new order separately.
9. Statutory Right of Withdrawal
Nothing in this Return & Refund Policy limits or replaces your statutory consumer rights.
If you are a consumer in the European Union, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods without giving a reason, subject to applicable legal exceptions.
For complete information about this statutory right, please see our Right of Withdrawal / Widerrufsbelehrung.
10. Contact
If you have any questions regarding returns or refunds, please contact us:
TRAVAEIR
Email: support@travaeir.com
We aim to respond to customer enquiries within 24–48 hours.