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Welcome to TRAVAEIR. These Terms of Service govern your use of the TRAVAEIR website and your purchase of products through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About TRAVAEIR
TRAVAEIR operates an online store offering travel products and accessories.
Throughout these Terms, the terms “TRAVAEIR,” “we,” “us,” and “our” refer to TRAVAEIR.
Customer service:
Our complete legal and business information can be found in our Impressum.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to our website, systems or accounts.
- Interfere with the operation or security of the website.
- Copy, reproduce or commercially exploit our website content without permission.
- Submit false or misleading information when placing an order.
We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our website, business or customers.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.
However, minor differences in appearance, colour, packaging or presentation may occur due to:
- Screen and device settings
- Manufacturing updates
- Supplier packaging changes
- Product revisions
Such minor differences do not affect your statutory consumer rights.
4. Prices
All prices displayed on our website are shown in the currency indicated at checkout.
The applicable price is the price displayed at the time you place your order, subject to obvious errors.
We reserve the right to change product prices, promotions and offers at any time. Such changes will not affect orders that have already been accepted.
Where applicable, taxes, duties or other charges will be displayed or communicated in accordance with applicable law.
5. Orders
When you place an order through our website, you are submitting an offer to purchase the selected products.
After receiving your order, we may send you an order confirmation by email acknowledging receipt of your order.
The order confirmation does not necessarily mean that your order has been accepted. The purchase contract is formed in accordance with the applicable terms and circumstances of the transaction.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including:
- The product is unavailable.
- There is an obvious pricing or product-information error.
- We reasonably suspect fraudulent or unauthorized activity.
- We are unable to fulfil the order for reasons beyond our reasonable control.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
6. Payment
We accept the payment methods displayed during checkout.
Payment must be successfully completed before an order can be processed, unless another payment arrangement is expressly offered at checkout.
You confirm that you are authorized to use the payment method provided when placing your order.
7. Shipping and Delivery
We ship orders to the destinations displayed on our website or during checkout.
Estimated delivery times are provided for guidance and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures, weather events or other logistical disruptions.
For more information, please see our Shipping Policy.
Nothing in these Terms limits any mandatory delivery rights you may have under applicable consumer law.
8. Returns and Refunds
TRAVAEIR offers a 30-day return guarantee in addition to applicable statutory consumer rights.
TRAVAEIR covers the cost of return shipping for eligible returns in accordance with our Return & Refund Policy.
For complete information about returns, refunds and your statutory right of withdrawal, please refer to our:
- Return & Refund Policy
These policies do not limit your mandatory statutory consumer rights.
9. Defective or Non-Conforming Products
If a product is defective, damaged or does not conform to the contract, you may have statutory rights to remedies such as repair, replacement, price reduction or refund, depending on the circumstances and applicable law.
Nothing in these Terms excludes or limits mandatory statutory rights relating to defective or non-conforming products.
If you experience an issue with your order, contact:
10. Intellectual Property
All content on the TRAVAEIR website, including but not limited to:
- Logos
- Brand names
- Product photography
- Images
- Graphics
- Videos
- Text
- Designs
- Website layouts
is owned by or licensed to TRAVAEIR and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission.
11. User-Submitted Content
If you submit reviews, photographs, comments or other content to TRAVAEIR, you remain responsible for the content you submit.
You must not submit content that:
- Is unlawful or fraudulent.
- Infringes another person’s rights.
- Contains offensive or harmful material.
- Contains malicious software.
- Misrepresents your experience with a product.
By submitting content, you grant TRAVAEIR a non-exclusive right to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that violates these Terms or applicable law.
12. Promotions and Discounts
Promotional offers, discount codes and special prices may be subject to additional conditions.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash.
- Multiple discount codes may not be combined.
- Promotions may be limited to specific products or customers.
- We may end a promotion when the stated promotional period expires.
Any applicable promotional conditions will be displayed alongside the relevant offer.
13. Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, analytics services and other technology providers.
These third parties may have their own terms and privacy policies.
TRAVAEIR is not responsible for the independent policies or practices of third-party services, except where required by applicable law.
14. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be:
- Available without interruption.
- Free from technical errors.
- Completely secure.
- Free from viruses or other harmful components.
We may temporarily suspend or modify the website for maintenance, security, updates or other legitimate reasons.
15. Limitation of Liability
To the extent permitted by applicable law, TRAVAEIR shall not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
In particular, nothing in these Terms limits liability for matters that cannot legally be excluded or limited, including applicable mandatory consumer rights.
16. Force Majeure
TRAVAEIR shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, governmental actions, strikes, transportation disruptions, widespread technical failures or other events that could not reasonably have been prevented.
Where such circumstances affect an order, we will take reasonable steps to keep you informed.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will always be published on this page with the applicable “Last updated” date.
Changes will not retroactively alter contractual rights relating to orders already placed unless required or permitted by law.
18. Governing Law and Consumer Rights
These Terms are governed by the laws applicable to the TRAVAEIR business, subject to mandatory consumer protection provisions that apply to you.
If you are a consumer residing in the European Union, nothing in these Terms is intended to deprive you of mandatory rights granted to you under applicable consumer protection law.
19. Contact Us
If you have questions about these Terms, your order or our services, please contact us:
TRAVAEIR
Email: support@travaeir.com