Versand
At TRAVAEIR, we offer free shipping on all orders.
We work with trusted logistics and delivery partners to get your order to you as safely and efficiently as possible.
1. Free Shipping
Free standard shipping is available on all TRAVAEIR orders.
There are no additional standard shipping charges at checkout.
Any applicable charges that are legally required to be disclosed separately will be clearly communicated before you complete your purchase.
2. Order Processing
After you place your order, we begin processing it as quickly as possible.
Orders are generally processed within 1–3 business days.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
Please note that processing times may occasionally be longer during periods of unusually high order volume, promotional events or public holidays.
3. Delivery Times
For deliveries to Germany, our estimated standard delivery time is: 5-8 business days
Please note that delivery estimates are provided for guidance and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier capacity, customs procedures and other circumstances outside our reasonable control.
4. Order Tracking
Once your order has been shipped, we will provide tracking information where tracking is available.
You can use the tracking information provided in your shipping confirmation email to follow the progress of your shipment.
Please allow some time for tracking information to become active after your order has been dispatched.
5. Delivery Delays
While we work with our delivery partners to provide reliable shipping, occasional delays can occur.
These may be caused by:
- Carrier delays
- Severe weather
- Public holidays
- Customs procedures
- Incorrect or incomplete delivery information
- High shipping volumes
- Other circumstances beyond our reasonable control
If your order appears to be significantly delayed, please contact us at:
support@travaeir.com
We’ll do our best to help you locate your shipment and resolve the issue.
6. Incorrect Delivery Information
Please make sure that your shipping address is complete and accurate before placing your order.
If you notice that you have entered an incorrect address, contact us as soon as possible at:
support@travaeir.com
We will make reasonable efforts to update the address before the order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
TRAVAEIR cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer, to the extent permitted by applicable law.
7. Lost or Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.
If your tracking information indicates that your package has been delivered but you have not received it, please contact:
support@travaeir.com
We will work with the relevant delivery provider to investigate the shipment.
8. International Shipping
At this time, TRAVAEIR ships to:
Germany
If we expand our shipping destinations, the available countries will be displayed at checkout.
9. Customs, Duties & Taxes
Where applicable, any customs duties, import taxes or other charges associated with an international shipment will be handled in accordance with applicable law and the shipping arrangement for the order.
For orders shipped within the European Union, applicable taxes and charges will be handled as required by law.
10. Delivery Address & Risk
We use the shipping information provided during checkout to fulfil your order.
Once your order has been delivered to the address provided, delivery is considered completed, subject to your statutory consumer rights.
Nothing in this Shipping Policy limits any mandatory consumer rights relating to delivery, non-delivery or damaged goods.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
TRAVAEIR
Email: support@travaeir.com
Our customer support team aims to respond within 24–48 hours.